Privacy Policy

1. Introduction

OrchidStonePark ("we," "our," or "us") is devoted to preserving your privacy. This Privacy Policy outlines our handling of your information when you visit our website orchidstonepark.site or utilize our yacht charter offerings.

Your agreement to our data handling practices as detailed in this document is implied by your use of our services. This document is guided by privacy standards including the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional relevant privacy guidelines in Canada.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable details that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or phone
• Sign up for our newsletter
• Complete forms on our website
• Take part in surveys or promotional events

This information may consist of:

• Your name and communication details (email, telephone, address)
• Transaction information (safely processed via external providers)
• Specifications for charter and requirements
• Secondary contact details
• Food preferences or health-related data (if provided)

2.2 Automatically Collected Information

Automatically gathered data concerning your device and usage when you access our website includes:

• IP address and geographical data
• Type and version of browser
• Page visits and duration of site usage
• Source websites
• Details about your device (model, display resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are employed on our website to improve your experience. They enable us to:

• Memorize your preferences
• Analyze site usage and performance
• Deliver customized content
• Enhance our offerings

You have the capability to manage your cookie preferences via your browser settings or our cookie consent feature.

3. How We Use Your Information

The collected information is utilized for:

• Service Delivery: To manage yacht charter services, organize reservations, and interact with you regarding your bookings
• Client Support: To address your queries and offer support
• Transaction Processing: To handle transactions and oversee invoicing
• Safety and Security: To guarantee the security of our services and prevent deceitful activities
• Promotion: To send you offers and updates (if you agree)
• Site Enhancement: To study how our website is used and improve its functionality
• Lawful Adherence: To comply with prevailing laws and statutes

4. Disclosure and Sharing of Information

Your personal details are neither sold, exchanged, nor rented out to third parties. Nevertheless, such details might be disclosed under these circumstances:

4.1 External Service Providers

We share details with trustworthy third-party service providers aiding us with payment processing, site hosting and maintenance, email marketing, performance analytics, and customer assistance.

4.2 Legal Obligations

Should legal requirements demand, we may unveil your details in response to legal processes, court mandates, emergency situations, or investigations regarding potential dishonest or illegal actions.

4.3 Business Reorganizations

Information might be transferred as part of the deal in the event of a merger, acquisition, or asset sale.

5. Data Security

To protect personal data from unauthorized access, modification, exposure, or destruction, we use suitable safeguards. These include encryption, secure server space, access controls, consistent evaluations, and workforce education.

However, data transmission over the internet or electronic storage can never be guaranteed as completely secure. Absolute security of your personal details cannot be warranted.

6. Retention of Data

We hold your personal data solely for as long as needed for the purposes it was gathered, or as mandated by law. Typical retention periods include:

• Yacht charters: 7 years (for tax/legal reasons)
• Marketing communications: until you opt-out or delete
• Website analytics: 26 months
• Customer assistance: 3 years following the last interaction

7. Your Rights and Options

You have the right to access, correct, erase (subject to laws), transfer, opt-out from marketing, and control cookies. Reach out to us using the methods below to exercise these rights.

8. External Services

8.1 Google Analytics

Site usage is monitored using Google Analytics. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Links to social platforms with independent privacy policies may be included on our website.

8.3 Payment Processors

Third-party processors who conform to PCI DSS standards manage our payment processes.

9. Transfers of Data Internationally

Data may be transferred and processed in countries apart from Monaco, for which we ensure adequate safeguards as per relevant privacy laws.

10. Privacy of Minors

Children under 13 are not the focus of our services and we don't intentionally gather their information. If you believe a child has furnished us with their details, contact us promptly.

11. Policy Modifications

Updates to this Privacy Policy to reflect changes in practices or legal stipulations will be announced by updating the policy on our website, emailing registered users, or a notice on our site. Your ongoing use post the update date implies consent to the terms.

12. Getting in Touch

If you have inquiries about this Privacy Policy or our privacy practices, please reach out:

13. Compliance with Google Ads User Consent Policy

We adhere to the user consent policies of Google Ads. Your cookie and tracking settings can be altered at any time through our cookie preferences.